Dear Jon, Thank you for taking the time to share your feedback. We deeply regret that your order did not arrive on time, and we completely understand your frustration. Please accept our heartfelt apologies for the inconvenience this has caused. To make things right, we’d like to offer you [insert compensation, e.g., a 15% discount on your next order / a complimentary gift voucher / free expedited shipping for future purchases] as a gesture of goodwill. Your satisfaction is our priority, and we hope this helps rebuild your trust in us. If you’re open to it, we kindly ask you to reconsider your review based on our efforts to resolve this issue. We value your patronage and are committed to improving your experience moving forward. Thank you for your understanding. Sincerely, ACE Team